How RentRemind Works

A step-by-step guide to our automated rent reminder system and how it simplifies rent collection for landlords and property managers.

The RentRemind Process

Setting Up Your Account

Create your RentRemind account in minutes. Add your properties and customize your communication preferences.

Adding Your Tenants

Input tenant details including contact information, rent amount, and due dates for each property.

Customizing Reminders

Set up custom reminder templates and schedule when notifications should be sent to tenants.

Automated Notifications

Our system automatically sends reminders to tenants via their preferred communication method.

Payment Processing

Tenants can pay directly through our secure payment portal, with real-time tracking for landlords.

Arrears Management

Late payments are automatically flagged and escalated according to your preferred collection policy.

Key Features Explained

Smart Reminder System

Our intelligent reminder system ensures tenants never forget a payment date. Here's how it works:

  • Customizable schedule with reminders sent 7 days before, 3 days before, and on the due date
  • Multi-channel communication via email, SMS, or our mobile app
  • Personalized templates that match your communication style
  • Real-time delivery tracking and read receipts

Automated Arrears Collection

Never chase late payments again with our professional arrears management:

  • Automatic detection of missed payments with configurable grace periods
  • Escalating communication strategy that maintains professionalism
  • Dedicated collection team that takes over after your specified timeframe
  • Regular updates on collection progress and success rates

Comprehensive Payment Tracking

Keep a detailed record of all rental payments with our advanced tracking tools:

  • Real-time payment status for all properties at a glance
  • Detailed payment history with exportable reports for accounting
  • Analytics dashboard showing payment trends and late payment patterns
  • Automatic reconciliation with your bank accounts (Enterprise plan)

Getting Started in 5 Easy Steps

1

Sign Up

Create your account with your email and select a subscription plan that fits your property portfolio.

2

Add Properties

Enter your property details including address, unit numbers, and monthly rent amounts.

3

Input Tenant Information

Add tenant contact details, lease terms, and payment due dates for each property.

4

Customize Reminders

Set up your preferred reminder schedule and customize message templates to match your style.

5

Configure Collection Preferences

Define your arrears management strategy, including grace periods and escalation timeline.

Frequently Asked Questions

How soon can I start sending reminders after signing up?

You can start sending reminders immediately after setting up your account and adding your properties and tenants. The entire setup process typically takes less than 30 minutes, and our team is available to help if you need assistance.

Can tenants reply to the automated reminders?

Yes, tenants can reply to reminders, and their responses will be forwarded to your RentRemind dashboard and email. This creates a documented communication trail and allows you to address any questions or concerns promptly.

How does the arrears collection service work?

When a payment becomes overdue, our system automatically begins a professional collection process. You define the grace period and escalation timeline. Once triggered, our collection team contacts the tenant through multiple channels, using proven techniques to maximize recovery while maintaining professional relationships.

Can I customize the reminder messages?

Absolutely! RentRemind offers fully customizable message templates for different situations (upcoming payments, due today, overdue, etc.). You can personalize the tone and content while still including all necessary payment information. We also provide proven template examples that you can use or modify.

Is tenant information secure in your system?

We take data security extremely seriously. RentRemind uses bank-level encryption to protect all tenant information. Our system is fully GDPR compliant and undergoes regular security audits. We never share tenant data with third parties except when explicitly required for legal reasons..